客户服务 | Customer Service

Shipping and Return Policy

 

Free shipping for purchases over $99 USD (excluding Alaska, Guam, Hawaii, Puerto Rico). UPS and USPS Shipping within 48 U.S states. 3-7 business days.

 

We strive to provide the best customer experience. If for any reason you are not satisfied with the product you purchased from zenginseng.com, you may return it within 30 days of delivery for a full refund minus any shipping charges. We just ask that the product be in unopened brand new condition with the original packaging and tags still attached.

 

How to return an item?

We strive to provide the best customer experience. If for any reason you are not satisfied with the product purchased by zenginseng.com, you can return or replace the product within 30 days after delivery. We require the product to be in a brand new condition, unopened packaging and full original label.

 

Return process:

Please submit an application via info@zenginseng.com or call (Toll Free)+1-718-886-0300 for inquiries

 

• Return Fee: If you paid by Credit card or Paypal, 3% return fee will be charged.

 

Terms & Conditions

The images of all our products are for reference only. We can not take any responsibility for the ratio, color difference, size, packaging, etc. of the actual products.

 

 

配送和退货政策

 

美国境内配送及运费怎么计算?

 

购物满 $99 USD 免美国境内48州 UPS Ground Shipping 运费 (亚拉斯加, 关岛, 夏威夷, 波多黎各除外)。

 

寄货当日后的 3-7 个工作天为送货时间 (周六周日及收货当日不计算在内, 如因天气恶劣因素之延长亦不计算在内)

 

 

如何追踪订单?

 

当货物寄出时我们会以电邮方式提供Tracking number, 您可以在 UPS and USPS 网站追踪产品的送货情况。

 

如有任何问题, 欢迎致电 (Toll Free)+1-929-280-1681 或电邮 zenginsenginc@gmail.com 查询。我们会以最快的时间与您联系或回覆。

 

网路订购 Visa, Master, Discover, American Express, Paypal, Alipay支付宝(国外支付账号).

 

 

如何退货?

 

我们努力提供最佳的客户体验。 如果由于任何原因您对zenginseng.com购买的产品不满意，您可以在交货后的30天内将产品退还或替换。 我们要求产品处于全新的状态，未开封包装和完整的原始标签。

 

退货流程:

 

请通过info@zenginseng.com提交申请或致电 (Toll Free)+1-718-886-0300 查询

 

• 退回费用: 如果您是通过Credit card or Paypal支付, 将收取3％的退款费用。

 

 

中国快递配送时间?

 

一般配送时间为30-45天, 由于受疫情的影响货运与报关的时间可能会延长, 请大家谅解

 

 

如何汇款?

 

国外汇款(Wire Transfer) 请与我们联络相关事宜。请电邮至 info@zenginseng.com 或 (Toll Free)+1-929-280-1681 查询。传真订购 1-718-886-9519

 

邮寄支票: 抬头请写 Zen Ginseng Inc. 并邮寄至: Zen Ginseng Inc. 地址: 40-20 Main St, 1C.  Flushing NY 11354

 

 

所有订单货品将于 收到所有款项并成功过帐后 即日或第二个工作天寄出。请注意, UPS 于周六周日不设收货及送货服务, 所有周六周日之订单将于周一寄出。

 

 

条款和条件

 

本公司所有产品之图像只供参考之用, 不能与真实产品的比例, 色差, 大小, 包装等问题比较, 本公司概不负责。